faq > user accounts
I've accidentally deactivated my account. How do I reactivate it?
Email webmaster@caption.me to request reactivation.
Having already turned off Email Notifications using the Profile Settings, imagine my frustration when I started receiving them again. Now I try to turn them off, but the Settings button can't be found? Please help, I don't want any emails. Thank you.
Apologies. I'll add an option to disable email notifications for comments.
Is the count for 'Profile viewed' increased when you visit your own profile?
No, the profile view count doesn't increase if you visit your own profile
Is there any impact if I amend my profile name?
Changes of username are discouraged as it's confusing for other captioneers. The facility exists to allow typos to be corrected
How do I get a smiley button on the place of origin map.
Click "Profile" then "edit your profile", enter your postcode and click "Save profile". The map should update within an hour.
Everytime I try to upload a photo for my profile the box disappears. How do I stop this so I can hit upload?
This appears to be an issue with the latest version of firefox - I'm working on a fix
email us
